Privacy Policy

This Privacy Policy sets out the commitment of MRG Horticulture Pty Ltd, trading as MRG Horticulture Pty Ltd (ABN 20 665 572 476) (“MRG Horticulture Pty Ltd”, “we”, “us”) to protect the privacy of personal information we collect about you, including through this website, www.treegers.com (“Website”), as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.  

By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.

If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this website.

1. Types of personal information we collect

The types of personal information we collect may include:

  • identity data (including your name and username or similar identifier);
  • contact data (including your contact details such as your billing and delivery address, email address and telephone number);
  • transaction data (including details about payments to and from you and other details of products you have purchased from us);
  • technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
  • profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);
  • usage data (including information about how you use our website, products and services); and
  • marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).

 If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.

2. How we collect personal information

We collect this information from you when you make an enquiry with us (for example, by telephone or email), purchase a product from us, sign up for a service via our website or submit a contact enquiry on our website, etc.

We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:

  • You
  • Searches and enquiries
  • Your use of our website

Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:

  • to contact and communicate with you
  • to provide goods and/or services to you
  • to maintain a database of customers, subscribers or similar
  • to market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)
  • for internal record keeping
  • for statistical purposes
  • as required by law

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.

We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.

Your personal information may be disclosed to international recipients in Australia, New Zealand, Europe and The United States of America, as part of our ordinary business functions.

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.

4. Use of cookies

As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.

5. Links to other sites

To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we aren’t responsible for data collection on those other sites, our Privacy Policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.

6. How you can access and correct your personal information

Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.

Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.

We will respond to any request to access, correct or delete information within a reasonable time.

7. How we maintain the security of your information

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:

  • our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
  • we limit access to personal information to a “need-to-know” basis
  • we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
  • our devices are protected by password and are stored in secure premises
  • all hard copies of personal information are kept in secure storage with access by authorised personnel only
  • all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
  • if we no longer need personal information, we take reasonable steps to delete or de-identify the information

While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.

8. How you can make a complaint about privacy breach

If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.

9. How you can unsubscribe or opt out

We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters, invitations and updates. Not to worry: our emails will always come with an "Unsubscribe" button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.

You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party vendor cookies by visiting your Google’s Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Please note that the website may not work as well for you if you disable cookies.

You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.

10. Changes to this policy

If we decide to change our Privacy Policy, we'll let you know by posting such changes on our website.

11. Contact details

For any questions or notice, please contact us using these details:

Email Compliance Team at MRG Horticulture Pty Ltd, info@treegers.com

 

This Privacy Policy was last updated: 10/05/2023

What is the warranty on your products?

Our GL650W+ and GL1000W+ LED grow lights are covered by a 5 year warranty and our GL300W and GL420W models, controllers and accessories all enjoy a 3 year warranty.
How do I properly maintain my LED grow light?

To ensure your new light continues to perform at its best, we recommend regularly inspecting your LED fixtures for any damage. It is also recommended to clean your fixture regularly with a soft damp cloth. Use extra caution when cleaning your LED bars as scrubbing too hard may cause damage to the silicone resin coating that protects the diodes. A can of compressed air can also be useful to blow dust from within cracks and crevices of the fixture. CAUTION: Always ensure the fixture has been disconnected from power and allowed to cool down before carrying out any cleaning or maintenance. 
Can your products be used for both indoor and outdoor gardening?

Our GL LED fixtures have a dust and water ingress rating of IP66. This means they are dust tight and protected against high pressure 12.5mm water jets, however, our fixtures have been designed for indoor use only and should not be operated outdoors or in wet environments. 
What is the lifespan of your LED grow lights?

If operating for 12 hours per day, you can expect them to last for over 10 years. That is over 50,000 hours. 
How do I know which LED grow light is right for my specific growing needs?

Here at Treegers, we offer a diverse range of grow lights tailored to various applications, ranging from our GB15W Grow Bulb to our expansive GL1000W+ Grow Light Fixture. All our Grow Lights boast full spectrum capabilities, ensuring your plants receive an optimal balance of light for their health. However, it's crucial to understand your plants' individual light requirements. While some plants flourish under modest light conditions, with intensity levels ranging from 50 to 250 umol/m2/s, others can withstand significantly higher levels of light, reaching up to 1000 umol/m2/s or more.

 

To assist growers in accurately measuring light levels, we've developed the Treegers Quantum Par Meter. This tool enables precise measurement of the light your plants receive at canopy level, offering invaluable insights into their environmental conditions. Utilize our Grow Light Tactics as a comprehensive guide, and for those seeking perfection, we highly recommend incorporating our Par Meter into your cultivation practices. By doing so, you can ensure optimized light levels for the specific needs of your favourite plants.
How do I install my LED grow light?

Installing your Treegers LED Grow light is a straightforward process. Most of our LED light fixtures are plug-and-play, requiring no more than connecting the fixture to a power source. However, for certain models that do require minor assembly, instructions are included to guide you through the process. Rest assured, whether your light fixture is ready to use out of the box or requires minimal assembly, we strive to make the installation process hassle-free for all our customers.
Can your LED grow lights be used with timers or smart home systems?

Absolutely, all of our grow bulbs and grow light fixtures can be used with timers and/or smart home systems. 
What is the return policy for your products?

Given the specialized use of grow lights, we do not accept change of mind returns, however, we are committed to providing assistance and support to address any issues or concerns you may have with your purchase. Our customer service team is available to help troubleshoot any issues and to provide guidance on maximizing the performance of your grow lights. We stand behind the quality and reliability of our products and are dedicated to ensuring that you are fully satisfied with your purchase.
How do I clean my LED grow light?

It is recommended to clean your fixture regularly with a soft damp cloth. Use extra caution when cleaning your LED bars as scrubbing too hard may cause damage to the silicone resin coating that protects the diodes. A can of compressed air can also be useful to blow dust from within cracks and crevices of the fixture. CAUTION: Always ensure the fixture has been disconnected from power and allowed to cool down before carrying out any cleaning or maintenance.
Are your products energy-efficient?

LEDs are highly energy-efficient compared to traditional lighting sources. LED lights convert a higher percentage of electrical energy into usable light, resulting in less wasted energy in the form of heat. They typically consume much less electricity to produce the same amount of light output as traditional lights. LEDs also have a longer lifespan, further contributing to energy savings as they require less frequent replacement. Overall, the energy efficiency of LEDs makes them a preferred choice for various lighting applications, including grow lights.
How do I troubleshoot my LED grow light if it's not working properly?

Firstly, check that your power supply is functioning properly. Disconnect all power to your fixture and inspect for any signs of visible damage. If there are no visible signs of damage please contact our customer support team at support@treegers.com.
Do you ship products internationally?

While Treegers currently ships Australia wide and in New Zealand via. our retail partners, please contact us at info@treegers.com for all international enquires.
How can I stay informed about new products and promotions?

Please head to our website and subscribe to our newsletter. *Change Text and Insert Link**
Are your products suitable for hydroponic systems?

Absolutely, Treegers products are suitable for indoor cultivation using all types of systems including Hydroponics.
What is the best way to use your LED grow lights for different stages of plant growth?

Using LED grow lights effectively throughout the various stages of plant growth involves adjusting the intensity, and duration to meet the specific needs of plants during the seedling, vegetative, and flowering phases. Please refer to our Grow Light Tactics for further information.
Why is are your lights designed using LED bars?

The use of LED bars allows for optimal light distribution, heat management, versatility, and serviceability.
Why don’t you make LED panels?

While LED Panels are more economical to manufacture, their centralised light source can lead to an uneven distribution of light with hot spots and shadows being difficult to manage, leading to a decrease in efficiency. The compact nature of boards can also cause diode temperatures to exceed recommendations and without efficient heat management systems in place, can cause premature diode decay.
Why do you have removable bars in some models and not in others?

While removable bars help us to provide fixtures that are easily serviceable, they also help reduce transport costs, maintaining affordability. Our GL300W and GL420W fixtures are compact in nature, meaning ease of serviceability and transport costs would unlikely be improved in any way if they were to have removable bars.
Why do your lights not incorporate UV or far-red diodes?

At Treegers, we believe in creating Full Spectrum LED grow lights, perfectly tailored for optimal efficiency. When incorporating diodes that may or may not be beneficial to all types of plants and plant varieties, it causes a huge reduction in fixture efficiency if your plants are not receptive to these spectral changes. 

Add to this, UV diodes have a very short lifespan, are very expensive and can be dangerous if used incorrectly. 

While Far Red and UV spectrums can be of benefit in some areas of indoor cultivation, we feel that these types of lights are best added separately so as to not affect the efficiency of your main light source.