This Privacy Policy outlines the commitment of MRG Horticulture Pty Ltd, trading as MRG Horticulture Pty Ltd (ABN 20 665 572 476), and its European subsidiary MRG Horticulture OÜ, based in Estonia (collectively referred to as "MRG Horticulture", "we", "us") to protect your personal information. This policy applies to personal data collected through our website, www.treegers.com ("Website"), and through our business operations, including transactions, customer service interactions, and communications with you.
Please read this Privacy Policy carefully. By providing us with personal information, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our Website and services.
1. Types of Personal Information We Collect
We collect the following types of personal information:
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Identity Data: Name, username, or similar identifiers.
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Contact Data: Billing and delivery addresses, email address, telephone number.
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Transaction Data: Payment details and product purchase information.
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Technical Data: IP address, browser type, time zone, operating system, device details, and other technical data related to your use of our Website.
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Profile Data: Account details, purchase history, preferences, feedback, and survey responses.
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Usage Data: Information about how you use our Website, products, and services.
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Marketing and Communications Data: Preferences for receiving marketing and communications.
If you prefer to remain anonymous or use a pseudonym, we respect your choice, although this may affect your ability to use certain features of the Website.
2. How We Collect Personal Information
We collect personal information directly from you, such as when you:
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Make an enquiry via phone or email.
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Purchase products or services from our Website.
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Submit forms or queries through our Website.
We may also use cookies, web beacons, and similar technologies to collect information about your online activity. Third-party providers, including Facebook, Google, and other marketing platforms, may also collect and process data on our behalf for targeted advertising purposes.
3. Why We Collect, Hold, Use, and Disclose Personal Information
We collect, hold, use, and disclose your personal information to:
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Communicate with you.
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Provide products and services.
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Maintain our customer database.
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Process transactions and fulfil orders.
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Market and advertise to you, including remarketing efforts via platforms like Facebook or Google.
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Improve our Website and services.
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Comply with legal obligations.
We may disclose your personal information to trusted third-party service providers, including eBay, Amazon, and others, for business purposes. If we transfer personal data internationally, including between MRG Horticulture Pty Ltd in Australia and MRG Horticulture OÜ in Estonia, we ensure compliance with relevant data protection regulations (including GDPR in the EU, Data Protection Act in the UK, and the Privacy Act in New Zealand).
4. Use of Cookies
Our Website uses cookies to remember your preferences and improve your browsing experience. Cookies may also be used for advertising purposes, such as tracking website usage and delivering targeted ads across different platforms.
You can disable cookies by adjusting your browser settings, but please note that this may affect your ability to use certain features on our Website.
5. Links to Other Websites
Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website, and we are not responsible for the privacy practices of third-party websites. Please review their privacy policies before submitting any personal information to those sites.
6. Accessing and Correcting Your Personal Information
You have the right to access and request corrections to your personal information that we hold. If you believe that your information is inaccurate, incomplete, or outdated, please contact us to make the necessary updates.
7. How We Protect Your Personal Information
We take reasonable precautions to safeguard your personal information from misuse, loss, and unauthorized access. This includes the use of SSL encryption, password-protected access to databases, secure storage, and regular security assessments.
However, no method of online data transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Data Breach Notification
If a data breach occurs and poses a risk to your privacy, we will notify you promptly in accordance with the requirements under the Privacy Act and applicable regulations in other jurisdictions (such as the GDPR).
9. Making a Privacy Complaint
If you believe we have violated this Privacy Policy, you can lodge a complaint with us. We will investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), or equivalent authorities in the EU, UK, or New Zealand for further assistance.
10. Marketing Communications
You can opt out of receiving marketing communications from us at any time by using the "Unsubscribe" link in our emails or contacting us directly. Additionally, you can manage cookie preferences through your browser settings or by visiting third-party advertising platforms such as Google Ad Settings or the Network Advertising Initiative’s opt-out page.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Website, and we will notify you if the changes are significant.
12. Contact Details
For any questions or concerns regarding this Privacy Policy, or to make a request regarding your personal information, please contact us at:
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Email: support@treegers.com
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Mail: MRG Horticulture Pty Ltd, 2/570 St Kilda Rd, Melbourne, VIC, Australia, 3004
This Privacy Policy was last updated: 25/04/2025