Terms and conditions of sale

These are the Terms and Conditions of MRG Horticulture Pty Ltd and MRG Horticulture OÜ (collectively "MRG Horticulture", "we", "us") on our website located at www.treegers.com, which is owned and operated by us. These Terms and Conditions also incorporate our Terms of Use, Disclaimer, and Privacy Policy, all of which can be found on our Website.

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood, and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

1. eCommerce

While we take every care to ensure our online store is accurate and up-to-date, mistakes may occasionally occur (e.g., pricing errors or stock availability issues).

Please note that no agreement is formed when you submit an order through the Website. An agreement is formed when we process and accept your order, and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order. We will contact you to discuss your options, such as placing an order at the correct price, delaying your order, or exchanging your item for another. If we cannot fulfill your order, we will issue a full refund as soon as possible.

2. Payment

You agree to pay the purchase price listed on the Website (subject to the proviso above in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time with notice, and such notice is given by posting the updated price on our Website.

You acknowledge that payment in full is a condition of this agreement. Any failure to make full payment will entitle us to terminate the agreement immediately. If your payment is returned or denied by your financial institution, you’ll be liable for any associated costs incurred by us.

We currently accept payments by credit card or bank transfer. [AR1]

In making a payment, you warrant that you’ve read and agreed to the terms of any third-party payment gateway or processor (e.g., PayPal, AfterPay, or ZipPay), which are available on their respective websites. We are not responsible for any issues, loss, or damage arising out of those third-party facilities.

3. Discounts and Coupon Codes

Discounts and coupon codes may be offered from time to time. These offers are not available in conjunction with any other offer. Discounts and coupon codes are available for a limited time or until stocks last. They are non-transferable and are not redeemable for cash under any circumstances. We reserve the right to revoke any discount offer or coupon code at any time without notice.

4. Postage and Delivery

We deliver to Australia, New Zealand, and certain international destinations. Delivery fees are calculated at checkout.

a) Rates
You agree to pay the applicable postage fees as calculated at checkout. If there’s an error in the calculation of postage costs, we will contact you to discuss options (such as paying any additional costs or modifying your order).

b) Dispatch Timeframes
We process all orders within 24 hours of receipt of payment. Once processed, orders will be dispatched as soon as possible.

c) Delivery Timeframes
Delivery times will vary depending on the destination and the delivery service provider. As a guide, orders should arrive within 5-7 business days unless otherwise advised.

d) Delivery Address
It is your responsibility to ensure the accuracy of your postal address. We will not be responsible for failed deliveries due to incorrect details. If the order is returned to us due to your error, we may require you to pay further postage fees or terminate this agreement and issue a refund.

e) Orders Lost in Transit
If you believe your order has been lost or misdelivered, please contact us as soon as possible. While we will investigate the issue, we do not accept responsibility for lost or misdelivered orders. Our liability is limited to the amount of compensation we can recover from the delivery service provider.

f) Risk
Risk in each order passes to you on delivery to your nominated address. If you request an unattended delivery, the order will be deemed to have been delivered when left at the address.

5. Events Beyond Control

If circumstances beyond our control (e.g., strikes, extreme weather events, or service failures) affect our ability to dispatch your order, we release ourselves from any obligation to dispatch the order while those circumstances persist. We may cancel or delay your order and will contact you to discuss solutions.

6. Advice and Information

We may provide advice or information on products. While we provide this information in good faith, we do not guarantee its accuracy or reliability. You should seek appropriate professional advice where necessary.

7. Consumer Rights

  • Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), which is part of the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.

  • New Zealand Customers: Our goods come with guarantees under the New Zealand Consumer Guarantees Act 1993 (CGA). You are entitled to a replacement or refund if the goods fail to meet the guarantees under this Act.

  • EU/UK Customers: For customers in the EU or UK, we comply with the applicable consumer protection laws, including the Consumer Rights Directive (EU) and the Consumer Protection from Unfair Trading Regulations (UK). You have the right to cancel the purchase within 14 days after receipt of goods and receive a full refund, subject to certain conditions.

8. Refund Procedure

If your goods are damaged or defective on delivery, please contact us immediately to arrange a return, exchange, or refund. For any claims under warranty or consumer protection laws, please inform us as soon as possible.

9. Intellectual Property

All intellectual property rights, including trademarks, remain the sole property of MRG Horticulture. Nothing in these terms transfers ownership of any intellectual property to you.

10. Dispute Resolution

In case of a dispute, we encourage you to contact us directly to resolve the issue. If we cannot resolve it within 30 days, we may seek mediation in your country, with costs shared equally. If the dispute remains unresolved, either party may terminate the mediation and proceed with legal action.

11. Variation

We can change these terms at any time by updating this document on our website. Changes take effect immediately upon posting.

12. Severance

If any part of these conditions is found to be void or unenforceable, that part will be severed, and the rest of the agreement will remain in force.

13. Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. Upon termination, we will refund any amounts paid for undelivered goods.

14. Jurisdiction

These terms are governed by the laws of the country where you reside. In the event of any dispute, the exclusive venue for resolving any dispute will be in the courts of your country, state, or territory.

This document was last updated on 25th April 2025.

What is the warranty on your products?

Our GL650W+ and GL1000W+ LED grow lights are covered by a 5 year warranty and our GL300W and GL420W models, controllers and accessories all enjoy a 3 year warranty.
How do I properly maintain my LED grow light?

To ensure your new light continues to perform at its best, we recommend regularly inspecting your LED fixtures for any damage. It is also recommended to clean your fixture regularly with a soft damp cloth. Use extra caution when cleaning your LED bars as scrubbing too hard may cause damage to the silicone resin coating that protects the diodes. A can of compressed air can also be useful to blow dust from within cracks and crevices of the fixture. CAUTION: Always ensure the fixture has been disconnected from power and allowed to cool down before carrying out any cleaning or maintenance. 
Can your products be used for both indoor and outdoor gardening?

Our GL LED fixtures have a dust and water ingress rating of IP66. This means they are dust tight and protected against high pressure 12.5mm water jets, however, our fixtures have been designed for indoor use only and should not be operated outdoors or in wet environments. 
What is the lifespan of your LED grow lights?

If operating for 12 hours per day, you can expect them to last for over 10 years. That is over 50,000 hours. 
How do I know which LED grow light is right for my specific growing needs?

Here at Treegers, we offer a diverse range of grow lights tailored to various applications, ranging from our GB15W Grow Bulb to our expansive GL1000W+ Grow Light Fixture. All our Grow Lights boast full spectrum capabilities, ensuring your plants receive an optimal balance of light for their health. However, it's crucial to understand your plants' individual light requirements. While some plants flourish under modest light conditions, with intensity levels ranging from 50 to 250 umol/m2/s, others can withstand significantly higher levels of light, reaching up to 1000 umol/m2/s or more.

 

To assist growers in accurately measuring light levels, we've developed the Treegers Quantum Par Meter. This tool enables precise measurement of the light your plants receive at canopy level, offering invaluable insights into their environmental conditions. Utilize our Grow Light Tactics as a comprehensive guide, and for those seeking perfection, we highly recommend incorporating our Par Meter into your cultivation practices. By doing so, you can ensure optimized light levels for the specific needs of your favourite plants.
How do I install my LED grow light?

Installing your Treegers LED Grow light is a straightforward process. Most of our LED light fixtures are plug-and-play, requiring no more than connecting the fixture to a power source. However, for certain models that do require minor assembly, instructions are included to guide you through the process. Rest assured, whether your light fixture is ready to use out of the box or requires minimal assembly, we strive to make the installation process hassle-free for all our customers.
Can your LED grow lights be used with timers or smart home systems?

Absolutely, all of our grow bulbs and grow light fixtures can be used with timers and/or smart home systems. 
What is the return policy for your products?

Given the specialized use of grow lights, we do not accept change of mind returns, however, we are committed to providing assistance and support to address any issues or concerns you may have with your purchase. Our customer service team is available to help troubleshoot any issues and to provide guidance on maximizing the performance of your grow lights. We stand behind the quality and reliability of our products and are dedicated to ensuring that you are fully satisfied with your purchase.
How do I clean my LED grow light?

It is recommended to clean your fixture regularly with a soft damp cloth. Use extra caution when cleaning your LED bars as scrubbing too hard may cause damage to the silicone resin coating that protects the diodes. A can of compressed air can also be useful to blow dust from within cracks and crevices of the fixture. CAUTION: Always ensure the fixture has been disconnected from power and allowed to cool down before carrying out any cleaning or maintenance.
Are your products energy-efficient?

LEDs are highly energy-efficient compared to traditional lighting sources. LED lights convert a higher percentage of electrical energy into usable light, resulting in less wasted energy in the form of heat. They typically consume much less electricity to produce the same amount of light output as traditional lights. LEDs also have a longer lifespan, further contributing to energy savings as they require less frequent replacement. Overall, the energy efficiency of LEDs makes them a preferred choice for various lighting applications, including grow lights.
How do I troubleshoot my LED grow light if it's not working properly?

Firstly, check that your power supply is functioning properly. Disconnect all power to your fixture and inspect for any signs of visible damage. If there are no visible signs of damage please contact our customer support team at support@treegers.com.
Do you ship products internationally?

While Treegers currently ships Australia wide and in New Zealand via. our retail partners, please contact us at info@treegers.com for all international enquires.
How can I stay informed about new products and promotions?

Please head to our website and subscribe to our newsletter. *Change Text and Insert Link**
Are your products suitable for hydroponic systems?

Absolutely, Treegers products are suitable for indoor cultivation using all types of systems including Hydroponics.
What is the best way to use your LED grow lights for different stages of plant growth?

Using LED grow lights effectively throughout the various stages of plant growth involves adjusting the intensity, and duration to meet the specific needs of plants during the seedling, vegetative, and flowering phases. Please refer to our Grow Light Tactics for further information.
Why is are your lights designed using LED bars?

The use of LED bars allows for optimal light distribution, heat management, versatility, and serviceability.
Why don’t you make LED panels?

While LED Panels are more economical to manufacture, their centralised light source can lead to an uneven distribution of light with hot spots and shadows being difficult to manage, leading to a decrease in efficiency. The compact nature of boards can also cause diode temperatures to exceed recommendations and without efficient heat management systems in place, can cause premature diode decay.
Why do you have removable bars in some models and not in others?

While removable bars help us to provide fixtures that are easily serviceable, they also help reduce transport costs, maintaining affordability. Our GL300W and GL420W fixtures are compact in nature, meaning ease of serviceability and transport costs would unlikely be improved in any way if they were to have removable bars.
Why do your lights not incorporate UV or far-red diodes?

At Treegers, we believe in creating Full Spectrum LED grow lights, perfectly tailored for optimal efficiency. When incorporating diodes that may or may not be beneficial to all types of plants and plant varieties, it causes a huge reduction in fixture efficiency if your plants are not receptive to these spectral changes. 

Add to this, UV diodes have a very short lifespan, are very expensive and can be dangerous if used incorrectly. 

While Far Red and UV spectrums can be of benefit in some areas of indoor cultivation, we feel that these types of lights are best added separately so as to not affect the efficiency of your main light source.